Immigration Officer Major Matar Aids Distraught Indian Family in the UAE

Not all heroes wear capes- in fact, they can even be a law enforcement official. This gentleman in question is immigration officer, Major Mohammed Ahmed Matar, who made it his mission to help a distraught Indian Expat’s family in the UAE even after his duty hours.

The Indian family had faced an emergency when the expat, his wife and child were travelling to India to visit the wife’s grandmother, who was in critical condition.

“We were rushing to the airport,” the expat stated. “All was going smooth during our check-in at Ras Al Khaimah (RAK) airport. But when we proceeded to the Immigration counter, we never expected the scenario that came in front of us.” The immigration officer at the desk explained the expat that his child’s visa had already expired, however, the expat believed that it was valid until the next year. This mishap resulted in the immigration team advising the distressed family to visit the Dubai office to sort the issue, and that they could not board the flight until the issue was resolved. However, the family did not believe that they could travel to Dubai and get back in time to RAK to board their flight.

As a last resort, the family travelled to Dubai to sort the issue. “When we reached the Al Tawar Office, the receptionist asked us to visit the main branch instead to solve the issue. Being absolutely exhausted from the day’s events, I requested her to help us in some way.” The family were then directed to a gentleman who was finishing his duties.

It was then that the patriarch explained his issue to Major Ahmed Matar, who actively listened to the man’s woes. “He went back to his office and came back out after a few hours, telling me that it would be solved, and that I could fly back home in the next 24 hours”, the expat stated. The family was relieved, but money was also an issue, given that the family of 3 they were not able to get a refund for their last flight.

“Now the issue was the money to buy tickets for all three of us to travel. As I was leaving the office, Major Matar pulled out his wallet and gave me enough cash to travel back home,” the expat said. “He is a real hero whom we cannot forget. He went beyond his duty hours to help us and discuss the issue personally.”

This scenario displays yet another heroic deed by the UAE’s exemplary government officials, who are the unsung heroes of the nation. The UAE continues to help expats all over the country, with an approach that is characterised by kindness, respect, and tolerance.

As a result, we request the public to contact us in case they know of Major Matar’s whereabouts or how to get in touch with him in order to appreciate his altruistic gestures.

Immigration Officer Major Matar Aids Distraught Indian Family in the UAE